Guaranteed Satisfaction
At TheFirstLifeStyle, your satisfaction is our top priority. We are committed to providing you with a hassle-free return experience. If for any reason you are not fully satisfied with your purchase, we offer a 14-day return window from the date of delivery. Please follow the steps below to initiate a return:
How to Return an Item
1 – Contact Customer Service:
- To begin the return process, please contact our customer service team via email at [email protected] to request a Return Merchandise Authorization (RMA) number.
- In your email, include your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
2 – Prepare and Ship the Item:
- Once you receive your RMA number, securely package the item in its original condition with all tags and packaging included.
- Enclose the provided return form in the package.
- Ship the return to the following address (We will cover the return shipping costs):
3912 Hanna Rose Ln
Fort Worth, TX 76244, United State.
3 – Return Processing
- Upon confirmation of receipt, we will proceed with processing by issuing a refund or exchanging for another product (depending on your preference). Please allow up to 10 days from receipt of your item for us to complete the process. You will receive an email notification once your return has been processed.
Additional Information
- Items must be returned in their original, unused condition with all tags intact.
- If you received a defective or damaged product, please contact our customer service team immediately at [email protected] with your order number and photos of the defect for a faster resolution. Our store is dedicated to assisting customers with product exchanges or returns in the following cases:
- Faulty printing: If there are issues such as blurry printing, color loss, or distortion that do not match the original design, we will accept returns or exchanges.
- Spelling errors on the product: If there are any spelling mistakes on the product, we will take full responsibility and assist with an exchange or return.
- Incorrect color delivery: If the product is delivered in a different color than the one ordered, customers can request an exchange at no additional cost.
- Unwanted color stains: If the product has any unusual or unwanted color stains, we will accept the item for return or exchange.
- Other errors originating from our products or services: We will review and resolve any other issues related to our products or services to ensure customer satisfaction.
- For any questions regarding the return process or if you experience any issues, feel free to reach out to our customer support team. We are here to assist you.
Refund Methods
Customers may choose to receive a refund for their order or exchange the product as per their request.
Note
Products at TheFirstLifeStyle are designed and manufactured according to customer specifications. Therefore, we cannot accept or support returns in the following cases:
- Incorrect print selection for the product.
- Choosing an inappropriate size for personal needs.
- Spelling errors or incorrect information provided by the customer (for custom products).
To avoid any inconvenience, we encourage customers to carefully check product details before completing the purchase process. Ensure that all information and personal requests are entered correctly before confirming the order.
Our customer support team is always ready to assist you with any product and ordering issues. Please do not hesitate to contact us if you need any assistance.
We sincerely thank you for choosing TheFirstLifeStyle. Your satisfaction is our great honor, and we appreciate your understanding and cooperation throughout the return process.
