Guaranteed Satisfaction
At TheFirstLifeStyle, your satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. In the event that you encounter any issues with your purchase, we have clearly defined our refund policy below to ensure transparency and clarity.
Refund Processing Timeline
Once your refund request has been approved, we will process the refund within 5 business days. If there are any unforeseen delays, please contact our support team for assistance.
Replacement Order Confirmation
Upon approval of your refund, if you choose to exchange the product, we will send you a confirmation of your replacement order within 5 business days. Please allow an additional 5 days for the order to be fulfilled, after which we will provide a new tracking number.
Secure Transactions
All financial transactions, including refunds, are processed securely through PayPal for your protection. For more information about our payment procedures, please refer to our Billing Terms and Conditions.
Refund Eligibility
Your eligibility for a refund will be determined after we receive and inspect your returned item. You will be notified via email whether your refund request is approved or denied. If approved, the credit will be applied to your original payment method within the specified timeframe.
Delayed Refunds
If your refund is delayed, we recommend taking the following steps:
- Check your bank account.
- Contact your credit card company, as it may take some time for your refund to be officially posted.
- Reach out to your bank for further confirmation.
If you’ve done all of this and still have not received your refund, please contact our customer service team at [email protected] for further assistance.
Sale Items
Please note that refunds are only applicable to regular-priced items. Unfortunately, sale items cannot be refunded.
Exchanges
We only offer exchanges for items that are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at [email protected] to initiate the process. Once approved, you can send the item to the following address:
3912 Hanna Rose Ln
Fort Worth, TX 76244, United State.
Gifts
For items identified as gifts and directly shipped to you, you will receive a gift credit equivalent to the return value. In cases where items are not marked as gifts or if the gift giver had the order sent to themselves, a refund will be issued to the gift giver.
Shipping Costs
When returning an item, please send the product to the following address:
3912 Hanna Rose Ln
Fort Worth, TX 76244, United State.
Please note that return shipping costs are the responsibility of the customer and are nonrefundable. If you are approved for a refund, the return shipping cost will be deducted from the refunded amount.
Additional Information
If you have any questions or need further assistance with our refund process, do not hesitate to reach out to our customer service team at [email protected]. We are here to help ensure that your experience with TheFirstLifeStyle is smooth and satisfying.